Friday, March 14th 2025

ASUS Revamps PCIe Q-Release Mechanism Notorious for Scratching GPUs

ASUS has discreetly modified its controversial Q-Release Slim mechanism in the newly launched ROG Crosshair X870E Apex motherboard, removing a metal bracket linked to GPU PCIe connector scratches. The unannounced revision, spotted by Uniko's Hardware, follows months of backlash from enthusiasts who reported cosmetic damage to high-end GPUs after repeated use of the quick-release feature. While ASUS has not formally addressed the redesign, it acknowledges the issue—a stark contrast to its earlier dismissal of concerns as "typical wear-and-tear" after 60+ removal cycles. The controversy, first spotted in January 2025, escalated when users shared evidence of scratched PCIe pins on platforms like Reddit and Bilibili.

ASUS's global responses varied sharply: its US division downplayed functional risks, while ASUS China rolled out compensation, including motherboard replacements and store credits, and confirmed a redesign was underway. This regional split shows differing consumer protection norms, with China's aggressive compensation contrasting Western markets' reliance on warranty assurances. Competitors seized the moment. GIGABYTE's AORUS Japan publicly mocked ASUS with a 100-cycle stress test of its EZ Latch Plus, showcasing zero GPU damage—a direct jab at Q-Release Slim's durability. The campaign, echoed by GIGABYTE's Western accounts, emphasized rivalries in the premium motherboard segment. ASUS's quiet hardware fix avoids a formal recall, likely due to the niche impact—frequent GPU swaps are rare among mainstream users.
Sources: Uniko's Hardware, via Tom's Hardware
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17 Comments on ASUS Revamps PCIe Q-Release Mechanism Notorious for Scratching GPUs

#1
csendesmark
What is going on...
Nvidia and ASUS can't design a safe connector for it's products? :slap:
Posted on Reply
#2
Shihab
AleksandarKcosmetic damage
AleksandarK60+ removal cycles
Wait till people hear how many times your typical screw can be used...
:shadedshu:

Bring back PGA sockets and IDE cables. Let these kids suffer for a bit! </s>
Posted on Reply
#3
Chaitanya
Shitsus and their failing product list is far too long and their scam centers are cherry on top. I remember they had problems with A8N-SLI deluxe as well and "solution" to that problem was quitely "handled"/brushed under the carpet in similar fashion to this. Not sure why fanboys are splurging on their overpriced turds.
Posted on Reply
#4
BorisDG
I'm hoping, that we have an official announcement for ROG CROSSHAIR X870E EXTREME very soon.
Posted on Reply
#5
Makaveli
I just updated to a Asus AM5 board last night and used the PCIe Q-release for the first time its a nice feature.

however I think this slim version is different than the one of my board glad they got it fixed.

Posted on Reply
#6
freeagent
ChaitanyaShitsus and their failing product list is far too long and their scam centers are cherry on top. I remember they had problems with A8N-SLI deluxe as well and "solution" to that problem was quitely "handled"/brushed under the carpet in similar fashion to this. Not sure why fanboys are splurging on their overpriced turds.
Nvidia chipset problems are out of their hands. Direct complaints to Nvidia.
Posted on Reply
#7
EsaT
Putting that "PCB scratcher" there was just bad design from the start.
But what can be expected when marketroids are in charge instead of engineers?
I mean they've even sabotaged cooling of already flimsy and undersized VRMs with plastic garbages on top of VRM heatsinks...
freeagentNvidia chipset problems are out of their hands. Direct complaints to Nvidia.
Don't you know it's never Nvidia's fault?
Though at least that fast wearing scrappy tiny toy fan chipset cooler was handiwork of Asus...
Posted on Reply
#8
freeagent
EsaTPutting that "PCB scratcher" there was just bad design from the start.
But what can be expected when marketroids are in charge instead of engineers?
I mean they've even sabotaged cooling of already flimsy and undersized VRMs with plastic garbages on top of VRM heatsinks...



Don't you know it's never Nvidia's fault?
Though at least that fast wearing scrappy tiny toy fan chipset cooler was handiwork of Asus...
Pretty much every nf2 nf3 nf4 had the same chipset cooler, generationally. It was up to you to move air through your chassis not them :D

Nvidia fucks up quite a bit, not just AMD haha.
Posted on Reply
#9
N3utro
Well written article, thank you
Posted on Reply
#10
csendesmark
ShihabWait till people hear how many times your typical screw can be used...
:shadedshu:

Bring back PGA sockets and IDE cables. Let these kids suffer for a bit! </s>
Sure mate a $10 cable refresh is just like getting an other 5090 at MSRP :roll:
Posted on Reply
#11
bonehead123
Seems like AsSus & nGreediya are involved in a "lets see who can f*ck shit up worse" and "who can cover it up the quickest" competition...

These are just 2 of the reasons (among many) that I haven't bought anything from either company in many, many years, and sold off all their parts that I did have...
Posted on Reply
#12
Jtuck9
I spoke with a retailer about the possibility of getting a replacement board in the future once they release the updated version and their product manager mentioned that the statement from their HQ would probably be inline with the North American one and that "The damage the end user is referring to was picked up by an influencer after pushing and pulling out the GPU incorrectly 60 times into a motherboard". Certainly telling that ASUS China were the only ones to admit fault (logistics, especially now).

Oh, the fools! If only they'd built it with 6,001 hulls. When will they learn?
Posted on Reply
#13
Tsukiyomi91
if this only affects the higher end mobo, then the lower tier ones are more likely to not suffer from the same issue?
Posted on Reply
#14
Guwapo77
Oh that's nice, I don't buy anything Asus anymore.
Posted on Reply
#15
_roman_
The handbook and the marketing page should claim beforehand - only 20 put in / out cycles allowed in total.

I find it very sad when people claim that the nvidia graphic card power supply connector (no one else uses it usually) or the asus graphic card release mechanism have only up to 50 put in / put out cycles.

Personally I doubt ASUS and NVIDIA got that thing so I will get 100% a problem free product for the next 15 years of use.

Why not give 15 years internationally for 193 countries full replacement of the hole device without questioning the customer? that can not be a problem for a quality product ASUS / Nvidia ... ?
15 year fix any expansion card when an ASUS mainboard ruins the connectors.

there is still the possibility when you have a gigglebyte grafic card and the asus mainboard ruins the gold fingers your rma for the gigglebyte grafic card will be void. In my point of view you loose the warranty and RMA for not only the mainboard but more components. The internet is full with that from random people. From a technical perspective I would also decline rma when I get a graphic card with ruined gold fingers before even looking further in the issue. RMA declined - RMA case closed.

edit: #14 low tier asus mainboards like the asus prime x670-p mainboards for example do not get uefi updates, delayed uefi after ~4 weeks and have a buggy uefi. Personal experience. Only one USB port is capeable of usb booting. // there are several reasons to avoid further asus products for some people.
Posted on Reply
#16
bug
follows months of backlash from enthusiasts who reported cosmetic damage to high-end GPUs after repeated use of the quick-release feature
Let's be honest here, 60 is a low number and everything, but who here adds/removes the video card 6- times over its lifetime? For me, it's pretty much install and forget until the next video card upgrade, unless a motherboard upgrade sneaks in between.
You want to be an (Q-Release) early adopter? Act like one.
Posted on Reply
#17
_roman_
bugLet's be honest here, 60 is a low number and everything, but who here adds/removes the video card 6- times over its lifetime?
I think 2-4 gpu put in and put out cycles
I had to disassemble everything several times my hole setup when I wanted to install the vertical m2 "wifi" metal case and the wifi card.

I switched my case and back - I think at least 8 times put in and put out cycles.
Fractal Design Meshify 2 -> "user review" jonsbo D41 -> Fractal Design Meshify 2

There is the second gpu in this mainboard. I think at least 3 times put in and put out cycles.
MSI radeon 6800 z trio had to go after 3 months because of loud noise and always on rgb bar. I doubt the Powercolor 7800xt hellhound will be in that mainboard forever. I already looked in the radeon 9070xt offerings.

I added an Aftermarket AM5 cpu socket. I'm not sure If I had at that point a graphic card, but everything had to be pulled out to access fully the mainboard.

I changed the Air cooler. I do not know if I used the Arctic Freezer 33 on that board, but I used for sure Noctua NH-D15 than the Bequiet Dark Rock 5 (or whatever it is named).
I added offset AM5 mounting brackets for the AM5 cooler for Noctua. Not sure if I pulled at that point the graphic card out for easy access. I most likely did that.

--

I'm always looking at other pc cases and other radeon graphic cards and other mainboards. Two years warranty motivated me a lot in the past to sell parts and buy something else. I do not want to gamble with equipment which is out of warranty. Certain presonus or corsair products died here recently in the two year period. Brand names are worth nothing

60 pull in and pull out cycles are not really much in my point of view.
Posted on Reply
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